Office of Scholarships and Financial Aid
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OSFA Forms FAQ

This page contains Frequently Asked Questions (FAQs) pertinent to when students are submitting e-forms and documentation through the Verify My FAFSA account, as well as account triage questions for both students and parents. Please contact our office if your question is not listed on this page or if you have additional concerns.

What internet browsers are supported for Verify My FAFSA?

Verify My FAFSA supports Chrome, Firefox, Safari and Internet Explorer versions 9 through 11. However, we highly recommend using Chrome with Verify My FAFSA on both desktop and mobile devices.

I am trying to create my Verify My FAFSA Account and I keep getting "Error Code 1010". How do I log in?

When creating an account, all information (name, social security number, date of birth) must be entered EXACTLY as it appears on your FAFSA. If your name contains suffixes (i.e., Jr., Sr., II, III) or punctuation (i.e., spaces, apostrophes, hyphens), ensure you have entered any of these items exactly as it was on your FAFSA. Error code 1010 is always due to either a) incorrect information that does not match the student's FAFSA being entered on the account creation screen, or b) the student's FAFSA is not importing into the Verify My FAFSA because it is incomplete (i.e., rejected for missing signatures).

What types of files can be uploaded into Verify My FAFSA?

PDF, JPG, PNG, and BMP files are able to be uploaded. Word documents cannot be uploaded to Verify My FAFSA. Mobile devices equipped with a camera can be used to take photos of your document(s) and then upload them directly into Verify My FAFSA in your mobile web browser (remember to use Chrome) quickly and easily.

Can I use the same email address for myself and my parent's email address when creating both accounts for VerifyMyFAFSA?

No, you will need to use separate email addresses. Two accounts are not permitted to have the same email address. Please note: Students must use their UA email address to register.

How does my parent create an account for Verify My FAFSA?

In order for your parent to create an account in Verify My FAFSA, you must first complete all tasks you have been assigned within the system. If you are choosing to e-sign your form(s) there will be an option to request your parent's e-signature as well. Click on the "Request" box and enter your parent's email address. An email will then be sent to your parent prompting them to create a Verify My FAFSA account. Please note: If you have siblings who attend UA and also need to complete tasks using Verify My FAFSA, your parent will need to create a separate account for each sibling using a different (unique) email address.

Is my parent's UAccess Student Center guest access account linked to the Verify My FAFSA account?

No, the accounts are not linked. If you wish to provide your parent with guest access to your UAccess Student Center, please click here to view a tutorial. If you wish to have your parent create their Verify My FAFSA account, please follow instructions on your Verify My FAFSA account once your documents are submitted.

My parent forgot their password for Verify My FAFSA. How do they reset the password?

Once the parent has verified their email address, the can use the forgot username or forgot password links on the login screen.

I submitted my tasks over a week ago, why has it not been reviewed yet?

There could be many reasons, but first check to ensure that all documents that were requested in both Verify My FAFSA and on your To Do List in UAccess Student Center have been submitted and received. Your file will not be reviewed until all documents are received. Also, check Verify My FAFSA again to ensure we have not returned a document to you for correction.

Does my parent have to e-sign the forms I complete in Verify My FAFSA?

If your parent was required to provide information on the FAFSA, they will need to sign the form(s). If you choose the e-sign option, your parent will need to e-sign as well. If you choose to print out the form and physically sign it, your parent will need to provide a physical signature as well.

Is my parent able to upload or make changes to documents on my account?

No, your parent will not be able to upload any documents to your Verify My FAFSA account. All documents must be uploaded by you. Parents also will not be able to make changes to documents you have submitted. Before signing, your parent will have an option to review the documentation and reject it if corrections are needed. Once you have made corrections, you will again click the "Request" box to send your parent another e-sign request.

I need to update my form but I already submitted everything in Verify My FAFSA. How do I update my form?

To update any of your unprocessed forms or documents, please visit our office or contact us at askaid@email.arizona.edu, and we will be able to reject the submitted item(s) so that you may make corrections and resubmit.

Am I/are my parent(s) required to file a U.S. income tax return?

The Federal government publishes guidelines each year with tax filing requirements and provides an online wizard to determine if you must file a federal tax return. All Federal financial aid recipients are expected to comply with published tax laws. Any conflicting information will need to be resolved before financial aid can be released.

What if I/my parent(s) filed a non-U.S. IRS income tax return?

If you filed a 2015 income tax return with the relevant tax authority of a U.S. territory, commonwealth, or with a foreign central government, you must provide:

  • A transcript that was obtained at no cost from the relevant taxing authority of a U.S. territory (Guam, American Samoa, the U.S. Virgin Islands) or commonwealth (Puerto Rico adn teh Northern Mariana Islands), or a foreign central government, that includes all of the tax filer's income and tax information required to be verified for tax year 2015; or
  • If a transcript cannot be obtained at no cost from the relevant taxing authority, a signed copy of the 2015 income tax return(s).

When will my tax return information be available using the IRS Data Retrieval Tool (DRT)?

At this time, the U.S. Department of Education and the IRS are working together to make the DRT accessible and more secure as soon as possible. However, we do not anticipate the DRT to be available until sometime in 2018. Please see the FAFSA website for details. 

How do I/my parent(s) obtain a tax transcript (TRT) from the IRS?

  1. Instantly retrieve an online TRT at the IRS Get Transcript website by clicking the “Get Transcript ONLINE” button. Note: The online tool requires the user to register before submitting their request. The user must have the following to register:
  • Access to a valid email address.
  • A text-enabled mobile phone in the user’s name (pay-as-you-go plans cannot be used).
  • Specific financial account numbers, such as a credit card number or a home mortgage or auto loan account number.

Once received, upload a copy through Verify My FAFSA. Individuals unable to successfully register for “Get Transcript ONLINE” can utilize the methods below.

  1. Request a TRT to be mailed to you on the IRS Get Transcript website by clicking the “Get Transcript by MAIL” button. Transcripts will arrive to the taxpayer’s address on file with the IRS within 5 to 10 calendar days. Once received, upload a copy through Verify My FAFSA.
  1. Call 1-800-908-9946 and use the IRS automated phone system to request a TRT to be mailed to you. Transcripts will arrive to the taxpayer’s address on file with the IRS within 5 to 10 calendar days. Once received, upload a copy through Verify My FAFSA.
  1. Mail or fax Form 4506-T “Request for Transcript of Tax Return” to the IRS. You can print the form at irs.gov and the return address and fax number are listed on the form. Requests submitted via this form can take up to 30 days. Once received, upload a copy through Verify My FAFSA.

How do I/my parent(s) request a Verification of Non-filing Letter (VONF) from the IRS?

  1. Instantly retrieve an online letter at the IRS Get Transcript website by clicking the “Get Transcript ONLINE” button. Note: The online tool requires the user to register before submitting their request. The user must have the following to register:
  • Access to a valid email address.
  • A text-enabled mobile phone in the user’s name (pay-as-you-go plans cannot be used).
  • Specific financial account numbers, such as a credit card number or a home mortgage or auto loan account number.

Once received, upload a copy through Verify My FAFSA. Individuals unable to successfully register for “Get Transcript ONLINE” can request a VONF by following option 2.

  1. Complete the paper Form 4506-T and mark box 7. If W-2 or 1099-MISC forms are also needed, mark box 8. Then mail or fax the form to the IRS. Requests submitted via this form can take up to 30 days. Once received, upload a copy through Verify My FAFSA. Please note: If an individual does not have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), they will not be able to request a VONF. Instead, upload a signed statement explaining that the individual does not have a SSN or ITIN along with a list of each source of income received and the annual amount.

What if I/my parent was a victim of IRS tax-related identify theft?

If you or your parent(s) are a victim of IRS tax-related identity theft, access to your tax information generally occurs 8-11 weeks after the IRS has received your tax return. However, resolution of IRS tax-related identity theft can take 120-180 days. Please visit https://www.irs.gov/individuals/identity-protection for more information.

In some cases, victims of IRS tax-related identity theft may not be able to use the FAFSA’s IRS Data Retrieval Tool (DRT) or request a Tax Return Transcript (TRT) from the IRS for 8-11 weeks after the IRS has received your tax return. However, we suggest trying those methods first to verify your income. If they do not work, please utilize the alternative method below.

  • You may call the Identity Protection Specialized Unit (IPSU) toll-free at 1-800-908-4490. Once the IPSU authenticates your identity, you can request that the IRS mail you an alternate paper tax return transcript, known as the Transcript Database View (TRDBV).
  • Once you receive the TRDBV by mail, please upload it through Verify My FAFSA along with a signed and dated letter indicating that you were a victim of IRS tax-related identity theft and that the IRS has been made aware. Your name and UA student ID number must appear on each page.
  • If you cannot obtain a TRDBV, you may submit another official IRS transcript or equivalent document provided by the IRS if it includes all of the income and tax information required to be verified.

How do I/my parent(s) replace lost W-2 of 1099-MISC forms being requested by Verify My FAFSA?

If you or your parent(s) no longer have your W-2 and/or 1099-MISC forms, you can request a replacement from the employer who issued the original.

Alternatively, you can request a “Wage and Income Transcript” from the IRS by submitting the paper Form 4506-T. Complete the form with box 8 marked, then submit to the IRS via mail or fax. The “Wage and Income Transcript” will be mailed within 5-10 calendar days. Once received, upload a copy through Verify My FAFSA.

  • Office of Scholarships and Financial Aid, P.O. Box 210066, Tucson, AZ 85721
  • Phone: 520.621.1858
  • Fax: 520.621.9473