Contact Us

Many Ways to Find the Help You Need

You’re trying to fund your University of Arizona education. We’re here to help. Contact the Office of Scholarships and Financial Aid to learn more about your aid options.


Email Call Fax Visit on Campus

Average Wait Times

Due to the high volume of student inquiries, the average response times increase at the start of the spring semester. 

Email Phone Call or Callback In-Person Lobby
1-3 Business Days 5 - 20 minutes 10 - 20 minutes


Email Us

Before submitting an e-mail to OSFA, we encourage you to review our Frequently Asked Questions, packed with information about everything from scholarships, to Federal Work-Study, to federal verification and more! Our Know Before You Go page includes answers to the top questions we're receiving this month.

Is your question about billing, making a payment, charges and fees, or the status of your refund check? Check out the Bursar's Office website.


To submit a financial aid question or document to the OSFA Ask Aid Team, click the link below that applies to you:

Call Us


Please have your 8-digit Student ID number ready for the quickest assistance.

Press 0 to speak with an Ask Aid Team member during our regular business hours:

  • Monday, Wednesday, Thursday–Friday 8:30 am–4:30 pm
  • Tuesday 9:00 am–4:30 pm

While in the queue, you may select a callback option if desired. Our phone queue has a limited number of spaces so some new calls may be disconnected.

Fax Us


If you need to submit documentation to us via fax.

Find Us

The Office of Scholarships and Financial Aid is located on the ground floor of the Administration Building, Room 208.

Our in-person lobby hours are: 

  • Monday, Wednesday, Thursday–Friday 8:30 am–4:30 pm
  • Tuesday 9:00 am–4:30 pm

Our mailing address is:

Office of Scholarships and Financial Aid
Administration Building, Room 208
P O Box 210066
Tucson, AZ 85721-0066

Tribal Aid Related Questions

Have a question related specifically to your tribal financial aid? Our Tribal Aid Liaison is here to help.

  • Reviewing our Funding for Indigenous Wildcats webpage for additional information and our list of Tribal aid funding FAQs
  • Sending us an email and selecting the “Tribal Aid” Category. This will ensure it gets routed to the appropriate team members who can answer your questions.


FAQs Answered ASAP

If you’ve got a question, we’ve probably been asked it before! Check our frequently asked questions page for the quickest answer.


Our Service Commitment to You

Our AskAid team members are committed and eager to answer your financial aid-related questions. Whether you are a prospective student, working on completing your Bachelor’s or Master's degree, or somewhere in between, our team is here for you.

And with 9 out of 10 Wildcats using some type of financial aid, we know that understanding your aid is a top priority. We are proud to offer a high level of customer service to our Wildcats and their supporters whether they are here in Tucson, calling us from out of state, or even emailing us from abroad.

Certain times of the year are very busy for our office and may delay our response time, but trust that we’re working to respond to your inquiry. When you send us an email, we will respond to first confirm we have received your email and/or documents. Email response times do vary during the year but our goal is to respond to your inquiry within three business days during non-peak times. Documentation submitted will require additional processing time which typically is between two to three weeks.

While sending a duplicate email or reaching out again may seem like it would help get a quick response, repeated contact tends to confuse our system and can delay response times further. Please review our Average Wait Times chart to help you determine the best contact modality for you.

It is always our goal to make financial aid as easy and seamless as possible. That being said, every student circumstance is unique and often warrants a one-on-one approach, which can take some time. More complex matters such as appeals require additional time for review and processing. We appreciate your patience and understanding while you wait to hear back from us. We look forward to working with you and your supporters!

For All Other Inquiries