MANY WAYS TO FIND THE ANSWER YOU NEED
Have a question about Financial Aid? We're here to help.
The best ways to reach us are email, phone, or by visiting us virtually! Check out our Average Wait Times for the quickest way to get in contact with us.
Our time-saving list of Frequently Asked Questions also addresses a wide range of general topics and concerns.
Email Us
Have questions about financial aid? Need to submit documentation? Send the Ask Aid Team an email.
Call Us
Speak with an Ask Aid Team member by calling during our regular business hours:
- Monday, Wednesday, Thursday–Friday 8:30 am–4:30 pm
- Tuesday 9:00 am–4:30 pm
- Closed Saturday, Sunday, and University Holidays.
Incoming phone calls will be placed in queue after a pre-recorded message from the options menu. While in the queue, callers may select a callback option if desired. Our phone queue has a limited number of spaces so some new calls may be disconnected.
Chat With Us
You can chat with an Ask Aid staff member online. Just click the “Need Help? Ask!” tab in the lower right-hand corner of our website.
Due to unforseen circumstances, the OSFA Chat is temporarily closed and will reopen Monday May 23rd. We apologize for the inconvenience this may cause and encourage you to reach out to our office using another contact modality.
- Hours: Monday-Friday 9:00 am - 3:00 pm
If all agents are busy, your request will be placed in queue for the next available agent. While you’re waiting, we encourage you to explore our Frequently Asked Questions.
Visit Us Virtually
Monday–Friday 9:00 am–4:00 pm you can meet one-on-one via Zoom with an Ask Aid Team member.
To access the Drop-In Session, click the Meet with an Ask Aid Team Member button below, click on today's date, and click the View Drop-In Details button. You will be placed in a virtual lobby (please have your student ID # ready) and will meet with an Ask Aid Team member on a first come, first served basis. Wait times may vary.
Tribal Aid Related Questions
Have a question related specifically to your tribal financial aid? Our Tribal Aid Liaison is here to help.
Virtual appointments with our Tribal Aid Liaison are available on Tuesdays and Wednesdays. If you are not able to make an appointment or need to connect with someone sooner, we recommend:
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Reviewing our Tribal Aid Funding webpage for FAQs and other information.
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Sending us an email and selecting the “Tribal Aid” Category. This will ensure it gets routed to the appropriate team members who can answer your questions.
Find Us
The Office of Scholarships and Financial Aid is located in the Administration Building, Room 208.
Our limited, in-person lobby hours at this time are:
- Monday, Wednesday, Thursday–Friday 8:30 am–4:30 pm
- Tuesday 9:00 am–4:30 pm
The Visit us Virtually contact method is a safe and effective alternative to physically visiting the Administration building lobby. Virtual Visits are the same as in-person lobby visits but over Zoom and from the comfort and safety of your home, dorm room, or other location where you can physically distance from others.
Our mailing address is:
Office of Scholarships and Financial Aid
Administration Building, Room 208
P O Box 210066
Tucson, AZ 85721-0066
Fax Us
520-621-9473
If you need to submit documentation to us via fax.
Average Wait Times
Due to the high volume of student inquiries, the average response times increase at the start of the semester.
| Online Chat | Phone Call or Callback | Virtual Appointment with a Counselor | Virtual Zoom Drop in | In Person Lobby | |
|---|---|---|---|---|---|
| 5-7 business days | 5-7 minutes | 45 minutes | Same day appointments offered each morning. Refer to "Visit Us Virtually" instructions above. | 5-10 minutes | 10-15 minutes |
Looking for a good way to stay updated on financial aid announcements? You can find us on Instagram. Click here for more information on our social media policies.