Speak with an Ask Aid Team member by calling during our regular business hours:
- Monday, Wednesday, Thursday–Friday 8:30 am–4:30 pm
- Tuesday 9:00 am–4:30 pm
- Closed Saturday, Sunday, and University Holidays.
Incoming phone calls will be placed in queue after a pre-recorded message from the options menu. While in the queue, callers may select a callback option if desired. Our phone queue has a limited number of spaces so some new calls may be disconnected.
Chat With Us
You can chat with an Ask Aid staff member online. Just click the “Need Help? Ask!” tab in the lower right-hand corner of our website.
- Monday–Friday 9:00 am–3:00 pm
If all agents are busy, your request will be placed in queue for the next available agent. While you’re waiting, we encourage you to explore our Frequently Asked Questions.
Visit Us Virtually
Monday–Friday 9:00 am–4:00 pm you can meet one-on-one via Zoom with an Ask Aid Team member. To meet, click the OSFA Drop-In Sessions button below, click on today's date, and click the View Drop-In Details button.
You will be placed in a virtual lobby and will meet with an Ask Aid Team member on a first come, first served basis. Wait times may vary.
The Office of Scholarships and Financial Aid is located in the Administration Building, Room 208.
Our limited, in-person lobby hours at this time are:
- Tuesday, Wednesday and Thursday: 10:00 am - 2:00 pm
The Visit us Virtually contact method is a safe and effective alternative to physically visiting the Administration building lobby. Virtual Visits are the same as in-person lobby visits but over Zoom and from the comfort and safety of your home, dorm room, or other location where you can physically distance from others.
Our mailing address is:
University of Arizona Office of Scholarships and Financial Aid
PO Box 210066
Tucson, Arizona 85721-0066
If you need to submit documentation to us via fax.
Average Wait Times
|Online Chat||Phone Call or Callback||Virtual Visit with a Counselor!|
|2-3 business days||2-3 minute wait time||45-50 minutes * OSFA recommends you use another method at this time||2-5 minutes|