Many Ways to Find the Help You Need
You’re trying to fund your University of Arizona education. We’re here to help. Contact the Office of Scholarships and Financial Aid to learn more about your aid options.
If there has been a significant change to your family's financial circumstances, you may be eligible to complete an appeal. Reach out to a member of our AskAid team for more information.
Average Wait Times
| Phone Call or Callback | In-Person Lobby | |
|---|---|---|
| 2 - 3 Business Days | 10 - 15 minutes | 15 - 20 minutes |
Email Us
Before contacting OSFA, please refer to our email etiquette. To submit a financial aid question or document to the OSFA Ask Aid Team, click the link below that applies to you:
Current and Admitted Students
Parents, Supporters, and Prospective Students without NetID username
Submit a request on behalf of a student (Department Staff, Faculty, Counselors; students are copied)
University Staff Requests Regarding Departmental Stipends and Awards
Call Us
Please have your 8-digit Student ID number ready for the quickest assistance.
Press 0 to speak with an Ask Aid Team member during our regular business hours:
- Monday – Friday, 8:30 am–4:00 pm
While in the queue, you may select a callback option if desired. Our phone queue has a limited number of spaces so some new calls may be disconnected. Before contacting OSFA, please refer to our phone etiquette.
Fax Us
520-621-9473
If you need to submit documentation to us via fax.
Find Us
The Office of Scholarships and Financial Aid is located on the ground floor of the Administration Building, Room 208.
Our in-person lobby hours are:
- Monday, Wednesday - Friday, 8:30 am–4:30 pm
- Tuesday, 9:00 am - 4:30 pm
Our mailing address is:
Office of Scholarships and Financial Aid
Administration Building, Room 208
P O Box 210066
Tucson, AZ 85721-0066
Tribal Aid Related Questions
Have a question related specifically to your tribal financial aid? Our Tribal Aid Liaison is here to help.
- Review our Funding for Indigenous Wildcats webpage for additional information and our list of Tribal aid funding FAQs.
- Send us an email and selecting the “Tribal Aid” Category. This will ensure it gets routed to the appropriate team members who can answer your questions.
- For questions about your Financial Need Analysis (FNA), contact our Tribal Aid Liaison, Tanisha Yazzie, directly at OSFA-TribalAid@arizona.edu.
- Book a virtual appointments with our Tribal Aid Liaison. Individual time slots are available on Tuesdays and Thursday afternoons.
Schedule an Appointment with our Tribal Aid Liaison
FAFSA Form Help on Zoom
Drop in to our zoom room for assistance on your Free Application for Federal Student Aid (FAFSA) form. Members of our AskAid team will be available to meet with you on a first come, first served basis.
We'll be hosting these hours from April through July on Wednesday and Thursday afternoons from 2 - 4 pm.
FAQs Answered ASAP
If you’ve got a question, we’ve probably been asked it before! Check our frequently asked questions page for the quickest answer.
Our Service Commitment to You
Our AskAid team members are committed and eager to answer your financial aid-related questions. Whether you are a prospective student, working on completing your Bachelor’s or Master's degree, or somewhere in between, our team is here for you.
And with 9 out of 10 Wildcats using some type of financial aid, we know that understanding your aid is a top priority. We are proud to offer a high level of customer service to our Wildcats and their supporters whether they are here in Tucson, calling us from out of state, or even emailing us from abroad.
Certain times of the year are very busy for our office and may delay our response time, but trust that we’re working to respond to your inquiry. When you send us an email, we will respond to first confirm we have received your email and/or documents. Email response times do vary during the year but our goal is to respond to your inquiry within three business days during non-peak times. Documentation submitted will require additional processing time which typically is between two to three weeks.
While sending a duplicate email or reaching out again may seem like it would help get a quick response, repeated contact tends to confuse our system and can delay response times further. Please review our Average Wait Times chart to help you determine the best contact modality for you.
It is always our goal to make financial aid as easy and seamless as possible. That being said, every student circumstance is unique and often warrants a one-on-one approach, which can take some time. More complex matters such as appeals require additional time for review and processing. We appreciate your patience and understanding while you wait to hear back from us. We look forward to working with you and your supporters!