FAQ - My student’s To Do List still says a Parent PLUS MPN is required, but I have already done it. What do I do now?

Question
My student’s To Do List still says a Parent PLUS MPN is required, but I have already done it. What do I do now?
Answer

Here are some common scenarios that may prevent the To Do List item from clearing. See if one of these scenarios applies to you:

  • It can take up to three business days for our office to receive your Master Promissory Note (MPN) and update your To Do List item.
  • Parent data must match between Federal Student Aid (FSA) and UAccess to complete the Parent MPN. The parent that has Guest Center access should also be the parent that completed the MPN. Be sure that the Parent’s name, date of birth, and social security number match in both UAccess and FSA. Remember, this parent will need to pass a credit check.
  • Sometimes, parents mistakenly complete the undergraduate subsidized/unsubsidized MPN, which is only for students. Log in to your Federal Student Aid account with your FSA ID, to verify you completed the MPN listed as “MPN for Parents” under the Complete Aid Process section.
  • Finally, if you have more than one student and are borrowing more than one PLUS loan, it may have been completed multiple times for one student instead of one MPN per student. You can double check this by reviewing your MPNs and verifying that each MPN matches the applicable student name and school name.
  • If you have found the solution, please allow 2-3 business days for all files to match in our system. If your situation still persists, contact our Ask Aid team for help looking into your account.